Health Plan Members > Alternative Medicine > Grievances Grievances Prism Health Networks views member / subscriber satisfaction as an essential ingredient to providing customer-focused services. Therefore, Prism Health Networks offers members/subscribers avenues to make verbal or written needs and concerns known through the complaint / grievance and appeal process. Prism Health Networks will conduct a thorough, appropriate and timely resolution of your complaints / grievances and appeals. Prism Health Networks will also inform you how to request further review if you remain dissatisfied with the complaint / grievance or appeal response. Prism Health Networks does not retaliate or take discriminatory action against a member who has filed a complaint or appeal. To request a complete copy of Prism Health Networks Complaint / Grievance and Appeal Policy or to submit your complaint, grievance, or appeal, you can call Prism Health Networks’ Customer Service Department, Monday through Friday 8:30 A.M. through 5:00 P.M. You can also submit your request in writing by mailing your request to Prism Health Networks, Customer Service, 2732 Transit Road, West Seneca, New York 14224. FAQs Grievances and Appeals Anti-Fraud Rights and Responsibilities Privacy