Prism Quality Employer Assistance Program
Frequently Asked Questions

Employer Section: Questions

Q. How will the EAP support our existing Personnel Policies & Procedures?

Q. How do you ensure satisfaction ?

Q. How will the EAP help our organization improve employee morale, productivity and attendance?

Q. What types of trainings can the EAP provide?

Q. How are referrals made to the EAP?

Q. Can an employer refer an employee to the EAP ?

Q. What information will I get back if I make a referral to the EAP?

Q. Will I know if the EAP is being used by our employees?

Employer Section: Answers

Q. How will the EAP support our existing Personnel Policies & Procedures?
A. Prism Quality EAP supports and encourages employees to adhere to the policies and procedures of their workplace. Employers are encouraged to forward a copy of relevant policies to the EAP to ensure consistency.

[Return To Top]

Q. How do you ensure satisfaction?
A. Prism Quality EAP requests that each person who uses the EAP fill out a confidential satisfaction survey. Results are aggregated and reported to the employer on an annual basis.

[Return To Top]

Q. How will the EAP help our organization improve employee morale, productivity and attendance?
A. By proactively addressing workplace performance issues! The EAP works with your human resource team to ensure that your employees know how to access the service confidentially. The EAP can also boost morale and productivity by offering an array of useful seminars designed to assist your team in maximizing their capabilities on the job. Topics such as Stress Management, Effective Communication and Work-Life Balance are regular favorites with our customers.

[Return To Top]

Q. What types of trainings can the EAP provide?
A. The EAP clinicians are skilled in many topics. For a complete listing of the trainings currently available, please contact us at EAP@prismnetwork.com. The EAP will also custom design a training to meet your specific needs.

[Return To Top]

Q. How are referrals made to the EAP?
A. Employees may contact the EAP toll-free number for a confidential referral at 1-888-276-6632. Employers/supervisors may also refer employees to the EAP utilizing the policies and procedures for EAP referral as determined by their organization.

[Return To Top]

Q. Can an employer refer an employee to the EAP?
A. Yes. How referrals are made really depends upon your organization’s internal policies and procedures. Supervisors may suggest that an employee utilize the EAP or, in certain circumstances, may administratively refer an employee to the EAP. While employees have a right to refuse a referral to the EAP, when effectively utilized, administrative referrals can become an effective management resource.

[Return To Top]

Q. What information will I get back if I make a referral to the EAP?
A. With a signed consent from the employee, referents will be advised of the employee’s attendance at appointments. Specific details regarding the issues discussed during EAP sessions will not be disclosed.

[Return To Top]

Q. Will I know if the EAP is being used by our employees?
A. The EAP program provides utilization reports to employers on a quarterly basis. The information in the report is aggregated to protect the confidentiality of the employees.

[Return To Top]