Prism Quality Employee Assistance Program
Frequently Asked Questions
Employee Section : Questions
Q. What
is the EAP?
Q. Will
my employer know that I used the EAP?
Q. If
I use the EAP, will the information be placed in my personnel file?
Q. Is
the EAP confidential?
Q. How
do I get started with the EAP?
Q. Can
a supervisor mandate an employee to the EAP?
Q. How
much does the EAP cost?
Q. Is
there a limit to how many times I can use the EAP?
Q. What
types of issues will the EAP address?
Q. Do
you use satisfaction surveys?
Employee Section : Answers
Q. What is
the EAP?
A. Your Employee Assistance
Program (EAP) is a benefit provided to you by your employer for short-term
assistance, information and referrals and guidance and support for any
type of personal issue that is impacting your workplace performance.
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Q. Will my
employer know that I used the EAP?
A. Your employer will
only be informed that you have used the EAP if you sign a written consent
for us to communicate with them.
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Q. If I use
the EAP, will the information be placed in my personnel file?
A. If you contact
the EAP, your employer will not be notified. If your employer refers you
to the EAP, we will ask you to sign a written consent for us to communicate
with them regarding your attendance at EAP sessions. Specific information
regarding issues discussed during your sessions will not be communicated
to your employer.
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Q. Is the
EAP confidential?
A. Yes. The EAP is
a confidential referral and counseling service. Information about your
use of the EAP cannot be released without your written consent unless
such release is mandated by law. You may also contact the EAP anonymously
at 1-888-276-6632 if you have questions about confidentiality.
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Q. How do
I get started with the EAP?
A. Employees may contact
the EAP toll-free number for a confidential referral at 1-888-276-6632
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Q. Can a
supervisor mandate an employee to the EAP?
A. How referrals are
made really depends upon your organization’s internal policies and
procedures. Supervisors may suggest that an employee utilize the EAP or
in certain circumstances, may mandate the employee to the EAP. However,
employees have a right to refuse a referral to the EAP.
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Q. How much
does the EAP cost?
A. The EAP program
is a benefit that your employer has purchased for you. EAP services are
free to employees and in many situations, dependents are covered too.
If a referral for more comprehensive services is more appropriate, your
health insurance will provide some coverage in addition to the co-pay
required by your insurer. This co-pay will be dependent on your coverage.
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Q. Is there
a limit to how many times I can use the EAP?
A. There is a limit
to the number of sessions you may receive from the EAP for a specific
issue, however, you may return to the program any time you are experiencing
a problem that is affecting your workplace performance.
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Q. What types of issues will
the EAP address?
A. The EAP program can address many
different types of concerns. Some examples include:
