Prism Quality Employee Assistance Program
Frequently Asked Questions
New York State

Employee Section : Questions

Q. What is the EAP?

Q. Will my employer know that I used the EAP?

Q. If I use the EAP, will the information be placed in my personnel file?

Q. Is the EAP confidential?

Q. How do I get started with the EAP?

Q. Can a supervisor mandate an employee to the EAP?

Q. How much does the EAP cost?

Q. Is there a limit to how many times I can use the EAP?

Q. What types of issues will the EAP address?

Q. Do you use satisfaction surveys?

Employee Section : Answers

Q. What is the EAP?

A. Your Employee Assistance Program (EAP) is a benefit provided to you by your employer for short-term assistance, information and referrals and guidance and support for any type of personal issue that is impacting your workplace performance.

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Q. Will my employer know that I used the EAP?

A. Your employer will only be informed that you have used the EAP if you sign a written consent for us to communicate with them.

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Q. If I use the EAP, will the information be placed in my personnel file?

A. If you contact the EAP, your employer will not be notified. If your employer refers you to the EAP, we will ask you to sign a written consent for us to communicate with them regarding your attendance at EAP sessions. Specific information regarding issues discussed during your sessions will not be communicated to your employer.

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Q. Is the EAP confidential?

A. Yes. The EAP is a confidential referral and counseling service. Information about your use of the EAP cannot be released without your written consent unless such release is mandated by law. You may also contact the EAP anonymously at 1-888-276-6632 if you have questions about confidentiality.

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Q. How do I get started with the EAP?

A. Employees may contact the EAP toll-free number for a confidential referral at 1-888-276-6632

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Q. Can a supervisor mandate an employee to the EAP?

A. How referrals are made really depends upon your organization’s internal policies and procedures. Supervisors may suggest that an employee utilize the EAP or in certain circumstances, may mandate the employee to the EAP. However, employees have a right to refuse a referral to the EAP.

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Q. How much does the EAP cost?

A. The EAP program is a benefit that your employer has purchased for you. EAP services are free to employees and in many situations, dependents are covered too. If a referral for more comprehensive services is more appropriate, your health insurance will provide some coverage in addition to the co-pay required by your insurer. This co-pay will be dependent on your coverage.

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Q. Is there a limit to how many times I can use the EAP?

A. There is a limit to the number of sessions you may receive from the EAP for a specific issue, however, you may return to the program any time you are experiencing a problem that is affecting your workplace performance.

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Q. Do you use satisfaction surveys?

A. Prism Quality EAP requests that each person who uses the EAP fill out a satisfaction survey. We use this information to make improvements in our program.

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